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Terms and Conditions

A. CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

NOTICE

If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, the Warsaw Convention as amended or the Montreal Convention may be applicable, depending on the journey. These Conventions govern and may limit the liability of air carriers in respect of death or personal injury, or in respect of loss of or damage to baggage, and delay. Many air carriers have waived the Warsaw Convention Limits for death or bodily injury. Further information may be obtained from the air carrier. See also notices headed "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations" below.

Acceptable Travel Documents

According to Technical Security Directive No (1) – 1st TSD, which is part of the National Civil Aviation Security Programme (EPAPA) and was published in the Official Government Gazette on 30 June 2011, issue no. 1580, the airline is responsible for verifying identification of departing passengers on the basis of either a passport or identification card issued by police. A driving licence is acceptable for travelling on domestic flights. For passengers under age 12 travelling on domestic flights who do not have a passport, ID card or other official document, it is possible to show an identity verification document issued by a Citizen Service Centre (KEP) or the police. It should be noted that passengers are wholly responsible for acquiring and being in possession of the appropriate valid and lawful travel documents before travelling, along with any other documents required, such as entry visa, residence permit, or authorisation under the Electronic System for Travel Authorization (ESTA) when travelling to the USA under the Visa Waiver Program. AEGEAN AIRLINES S.A. or its subsidiaries are not responsible for any direct, indirect, coincidental, specific, property or accessory damage that occurs as a result of passenger inability to procure the appropriate travel documents before travelling.

CONDITIONS OF CONTRACT

These are the conditions of contract of Aegean Airlines SA (Aegean).
1. Particular expressions in these conditions of contract, and also the notices and conditions of carriage below have the following meanings:
1.1 "Baggage" means such articles, effects and other personal property of a passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.
1.2 "Baggage Check" means those portions of the ticket which relate to the carriage of the Passenger's Checked Baggage.
1.3 "Carriage" is equivalent to "transportation"
1.4 "Carrier" means all air carriers that carry or undertake to carry the Passenger or his Baggage hereunder or perform any other service incidental to such air carriage.
1.5 "Carrier's Regulations" means rules, other than these Conditions, published by Carrier and in effect on date of ticket issue, governing Carriage of Passengers and/or Baggage and shall include any applicable tariffs in force.
1.6 "Checked Baggage" means Baggage of which Carrier takes sole custody and for which Carrier has issued a Baggage Check.
1.7 "Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, or that Convention as amended by Additional Protocol No.1 of Montreal 1975, or that Convention as amended at The Hague and by Additional Protocol No.2 of Montreal 1975, or that Convention as amended at The Hague and by Additional Protocol No.3 of Montreal 1975 or the Montreal Convention 1999, whichever may be applicable. "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended by Additional Protocol No.1 of Montreal 1975, or that Convention as amended at The Hague and by Additional Protocol No.2 of Montreal 1975, or that Convention as amended at The Hague and by Additional Protocol No.3 of Montreal 1975. "Montreal Convention" means the Montreal Convention 1999.
1.8 "Damage" includes death, injury, delay, loss, or other damage of whatsoever nature arising out of or in connection with Carriage or other services performed by Carrier incidental thereto.
1.9 "Electronic Coupon" means an electronic Flight Coupon or other value document held in Carrier's database.
1.10 "Electronic ticket" means the Itinerary/Receipt issued by or on behalf of the Carrier, the Electronic Coupons and, if applicable, a boarding document.
1.11 "Passenger(s)" means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.
1.12 "Ticket" means this Passenger ticket and Baggage Check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part.
1.13 "Unchecked Baggage" means any baggage of the passenger other than Checked Baggage.

2 Carriage hereunder is subject to the rules and limitations relating to liability established by either the Warsaw Convention or the Montreal Convention, unless such carriage is not "international carriage" as defined by the Convention.

3 To the extent not in conflict with the foregoing, Carriage and other services performed by each Carrier are subject to: (i) provisions contained in the Ticket; (ii) applicable tariffs; (iii) the Carrier's conditions of carriage, and (iv) related Carrier's Regulations which are made a part hereof (and are available on application at the offices of the Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.

4 Carrier's name may be abbreviated in the Ticket, the full name and its abbreviation being set forth in Carrier's website, tariffs, conditions of carriage or timetables; Carrier's address shall be the airport shown opposite the first abbreviation of Carrier's name in the Ticket; the agreed stopping places are those places set forth in the Ticket; or as shown in Carrier's timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder by several successive Carriers under one Ticket, or under a Ticket and any conjunction ticket issued in connection therewith, is regarded as a single operation.

5 An air carrier issuing a Ticket for Carriage over the lines of another air carrier does so only as its agent.

6 Checked Baggage will be delivered to bearer of the Baggage Check. In case of Damage to Checked Baggage moving in international transportation no action shall lie unless the person entitled to delivery complains in writing to Carrier forthwith after discovery of Damage and, at the latest, within seven (7) days from receipt; in case of delay, complaint must be made within twenty one (21) days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

7 The Ticket is good for Carriage for one (1) year from date of issue, except as otherwise provided in the Ticket, in Carrier's tariffs, conditions of carriage, or related Carrier's Regulations. The fare for Carriage hereunder is subject to change prior to commencement of Carriage. Carrier may refuse transportation if the applicable fare has not been paid.

8 Carrier undertakes to use its best efforts to carry the Passenger and Baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate Carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.

9 Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure procedures.

10 No agent, servant or representative of Carrier has authority to alter, modify or waive any provision of this contract.

11 All carriage provided by Aegean is subject to these conditions of contract and Aegean's conditions of carriage below.

REGULATION (EC) No. 889/2002 NOTICE
This is a notice required by European Community Regulation (EC) No. 889/2001.

N.B. The notice is inaccurate in stating that for damages up to 113,100 SDRs the Carrier cannot contest claims for compensation. Under the Regulation and Montreal Convention: for damages up to 113,100 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, the Carrier cannot exclude or limit its liability except where there is contributory negligence.

The limit of the Carrier's liability for baggage delays, destruction, loss or damage to Baggage is 1,131 SDRs in total.

The statement that if the name or code of a Carrier is indicated on the ticket, that carrier is the contracting Carrier, does not apply in all cases.

1 AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE
This information notice summarizes the liability rules applied by Community air carriers (for the purpose of this notice referred to as Carrier) as required by Community legislation and the Montreal Convention.

1.1 Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs the Carrier cannot contest claims for compensation. Above that amount, the Carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

1.2 Advance payments
If a passenger is killed or injured, the Carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately EUR 20,000).

1.3 Passenger delays
In case of passenger delay, the Carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.

1.4 Baggage delays
In case of baggage delay, the Carrier is liable for damage, unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for Baggage delay is limited to 1,131 SDRs, including any claim for destruction, loss or damage.

1.5 Destruction, loss or damage to baggage
The Carrier is liable for destruction, loss or damage to Baggage up to 1,131 SDRs. In the case of Checked Baggage, it is liable even if not at fault, unless the Baggage was defective. In the case of Unchecked Baggage, the Carrier is liable only if at fault.

1.6 Higher limits for Baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

1.7 Complaints on Baggage
If the Baggage is damaged, delayed, lost or destroyed, the passenger must submit a complaint letter to the Carrier as soon as the damage has been detected. Passengers can submit a complaint letter upon arrival at the lost and found department at the airport. In the case of damage to Checked Baggage, the passenger must send a complaint letter to the customer service department within 7 days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

1.8 Liability of contracting and actual Carriers
If the Carrier actually performing the flight is not the same as the contracting Carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of a Carrier is indicated on the ticket, that Carrier is the contracting Carrier.

1.9 Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

1.10 Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

2 LIMITS OF LIABILITY
The applicable limits of liability for your journey on a flight operated by AEGEAN are as follows:

2.1 There are no financial limits for death or bodily injury and we may make an advance payment to meet immediate economic needs of the person entitled to claim compensation. For damages up to 113,100 SDRs in respect of death or bodily injury caused by an accident on board the aircraft or during embarking or disembarking, we will not exclude or limit our liability, except in the case of contributory negligence of the Passenger;
2.2 Except in the case of acts or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, in the case of destruction, loss of, or damage or delay to Baggage, up to 1,131 Special Drawing Rights and, if the value of your Baggage is greater than this limit, you should inform the Carrier at check in or ensure that it is fully insured prior to travel;
2.3 In the case of delay to your journey, up to 4,694 Special Drawing Rights;
2.4 If your journey also involves Carriage by other Carriers, you should contact them for information in relation to their liability limits. The present notice is pursuant to the requirements of Regulation (EC) No. 889/2002.

OTHER NOTICES
1 NOTICE OF BAGGAGE LIABILITY LIMITATIONS
Liability for loss, delay, or damage to Baggage is limited unless a higher value is declared in advance and additional charges are paid. For many international journeys, the Warsaw Convention may apply with liability limits of approximately US$ 9,07 per pound (US$20,00 per kilo) for Checked Baggage and U.S.$ 400 per passenger for Unchecked Baggage. In some cases, where the Montreal Convention applies to your journey, the applicable liability limit is approximately US$ 1,744 for Checked Baggage. For travel wholly between U.S. points, Federal rules require any limit on an airline's Baggage liability to be at least US$ 2,500 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the carrier.

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